Terms & Conditions & Privacy

Article 1. Applicability

1.1 These General Terms and Conditions apply to all offers, orders and agreements of Iamoo.

1.2 Accepting an offer or placing an order implies that you accept the applicability of these Terms and Conditions.

1.3 The provisions of these Terms and Conditions can only be deviated from in writing, in which case the other provisions will remain in full force and effect.

1.4 All rights and claims, as stipulated in these Terms and Conditions and in any further agreements for the benefit of Iamoo, are also stipulated for the benefit of intermediaries and other third parties engaged by Iamoo.

Article 2. Offers/agreements

2.1 All offers from Iamoo are without obligation and Iamoo expressly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations. See also article 3.6.

2.2 An agreement is only concluded after acceptance of your order by Iamoo. Iamoo is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Iamoo will inform you within five (5) working days of receipt of the order.

Article 3. Prices and payments

3.1 The prices stated for the products and services offered are in Euro, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.

3.2 Payment must be made without discount or compensation within ten (10) days after the invoice date if it concerns deliveries within the Netherlands, and within ten (10) days after the invoice date if it concerns deliveries outside the Netherlands, unless otherwise agreed in writing.

3.3 Payment can be made in advance or via iDEAL telebanking. When paying by bank or giro, the date of payment is the date of crediting the giro or bank account of Iamoo.

3.4 If the payment term is exceeded, Iamoo can determine whether or not the order will be canceled.

3.5 If the prices for the offered products and services increase in the period between the order and its execution, you are entitled to cancel the order or to dissolve the agreement within five (5) days after notification of the price increase by Iamoo.

Article 4. Delivery

4.1 The delivery times specified by Iamoo, namely; for items that are in stock, a delivery time of 2 to 4 working days (within the Netherlands and Belgium) applies. For items that are not in stock, Iamoo will inform you in good time and offer you the option to dissolve the agreement or agree a new delivery time with Iamoo. In the event of dissolution of the agreement, amounts already paid will be refunded within 30 days.

4.2 The delivery of the products takes place at the place and time when the products are ready for shipment to you.

Article 5. Retention of title

5.1 The ownership of the delivered products only transfers if you have paid all that you owe to Iamoo under any agreement. The risk with regard to the products already transfers to you at the time of delivery.

Article 6. Intellectual and industrial property rights

6.1 You must fully and unconditionally respect all intellectual and industrial property rights vested in the products supplied by Iamoo.

6.2 Iamoo does not guarantee that the products delivered to you do not infringe any (unwritten) intellectual and/or industrial property rights of third parties.

Article 7. Return / Right of return

7.1 You have the obligation to inspect upon delivery whether the products comply with the agreement. If this is not the case, you must notify Iamoo of this as soon as possible and in any case within fourteen (14) days (including the weekend) after the delivery, at least after observation was reasonably possible, in writing/email and with reasons.

7.2 If it is shown that the products do not comply with the agreement, Iamoo has the choice to replace the relevant products with new products if they are returned, if in stock.

7.3 If you do not wish to purchase a product for whatever reason, you as a private individual have the right to return the product to Iamoo within fourteen (14) days after delivery. The following conditions apply: the item must not be used and must be returned undamaged and complete in the original packaging. The costs for return shipments are for your account.

Article 8. Warranty

8.1 Iamoo guarantees that the products to be delivered meet the usual requirements and standards that can be set and are free of any defects.

8.2 The guarantee referred to in paragraph 8.1 applies for a minimum period of 12 months.

8.3 If the goods to be delivered do not comply with this guarantee, Iamoo will replace or arrange for the goods, at Iamoo's option, within a reasonable period of time after receipt thereof or, if return is not reasonably possible, written notification with regard to the defect. for recovery.

8.4 The warranty mentioned in this regard does not apply if the defect has arisen as a result of injudicious or improper use or if, without written permission from Iamoo, the buyer or third parties have made changes or tried to make changes to the product or have used it for purposes for which this product is not intended.

8.5 In addition to these warranty provisions, statutory warranty provisions remain in force.

Article 9. Orders / communication

9.1 For misunderstanding, mutilation, delay or improper delivery of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between you and Iamoo, or between Iamoo and third parties, insofar as it relates to the relationship between you and Iamoo, Iamoo is not liable, unless and to the extent that there is intent or gross negligence on the part of Iamoo.

Article 10. Complaints & Disputes

10.1 Iamoo has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

10.2 Complaints about the execution of the agreement must be submitted fully and clearly described to Iamoo within 7 days, after the consumer has discovered the defects.

10.3 Complaints submitted to Iamoo will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Iamoo will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.

10.4 If the complaint cannot be resolved in mutual consultation, a dispute will arise that is subject to the dispute settlement procedure.

10.5 In case of complaints, a consumer must first turn to Iamoo. If a solution is not yet reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both Iamoo and the consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

10.6 A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

10.7 If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

10.8 Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.

10.9 The Vienna Sales Convention does not apply.

Article 11. Force majeure

11.1 Without prejudice to its other rights, in the event of force majeure, Iamoo has the right, at its discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, such by notifying you in writing and this without Iamoo being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

11.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Iamoo, because it is not due to its fault and is not for its account under the law, legal act or generally accepted standards.

Article 12. Miscellaneous

12.1 If you provide Iamoo with an address in writing, Iamoo is entitled to ship all orders to that address, unless you provide Iamoo in writing with a different address to which your orders should be sent.

12.2 If deviations from these Terms and Conditions are permitted by Iamoo for a short or longer period of time, whether tacitly or otherwise, this shall not affect its right to demand immediate and strict compliance with these Terms and Conditions. You can never assert any rights based on Iamoo's lenient application of these Terms.

12.3 If one or more of the provisions of these Terms or any other agreement with Iamoo should conflict with any applicable legal provision, the provision in question will lapse and will be replaced by a new legally permissible comparable provision to be determined by Iamoo .

12.4 Iamoo is authorized to use third parties for the execution of your order(s).

Article 13. Applicable law and competent court

13.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, as well as these Conditions, are exclusively governed by Dutch law.

13.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.



Article 14. Copyright / Copyright

14.1 To any images or portions of images available on this website. Duplication of prints or entire text portions of downloaded documents files / photography is strictly prohibited without the express permission of the author.

At Eco Concept Group BV we take your privacy seriously. Your personal data will therefore be processed and secured by us with the greatest possible care. We like to be transparent about this and that is why we explain below how we handle your personal data. This privacy statement applies to all data that MADE out of and Eco Concept Group BV collects and processes via www.ecoconceptgroup.com and www.madeoutof.com (hereinafter websites). MADE out of is a trademark of Eco Concept Group BV

When do we collect your personal data?

In order to provide you with the best possible service, we need your personal data. For example, we collect your data when you order a product in our webshop, visit our websites, subscribe to our newsletter or otherwise contact us.

Which personal data do we process and why do we do this?

Below you will find an overview of the purposes for which we process personal data:

Processing your order

If you order a product from us, we need certain information from you to be able to deliver your order and to keep you informed about your order. We also need this information for any returns or repairs. For this we collect the following data from you:

• NameEmail address(Delivery)addressPayment detailsPhone number

We use this data because it is necessary for the execution of the agreement you have concluded with us. By law, we must keep the data related to your order for 7 years.

Contact Form

By filling in the contact form on our website, you can ask us a question or request that we contact you.

For this we process the following data from you:

• Company name (business customers)Email addressTelephone numberThe information you leave in the message field of the contact form.

We process this data under the basis agreement. We will keep this information until we have satisfactorily answered your questions.

Newsletter

If you sign up for our newsletter, we will keep you informed about our products and special promotions. We will only send the newsletter if you have given us permission to do so. Of course you can unsubscribe at any time. Every newsletter contains an unsubscribe link.

Your e-mail address will be saved on our mailing list on the basis of permission, until you unsubscribe from the newsletter. We will then keep your e-mail address on our block list so that you cannot be accidentally added again afterwards.

Click behavior and visit data

When using our website, we obtain general visitor data. For example, the IP address of your computer, the time of retrieval and data that your browser sends. We use this data for statistical analyzes of visit and click behavior on the website. We also optimize the operation of the website with this. We try to pseudonymise or anonymize this data as much as possible and it is not provided to third parties who could use it for their own purposes.

We use this data because of our legitimate interest in monitoring and improving our website. If we use cookies that track your surfing behavior, you will be asked for permission. We keep anonymized data (which no longer contains personal data) for as long as they are relevant to us.

Social media buttons

Our website includes buttons to promote or share pages on social media. These buttons are realized by code supplied by these parties themselves. You can read for yourself what they do with the personal data processed with this code in their privacy statement.

Do we share your personal data with third parties?

We do not provide your personal data to third parties, unless this is necessary for our services or if we are legally obliged to do so. This concerns these parties: delivery partners, suppliers or repairers, product support, payment partners, trade information agencies and IT service providers. In suspicious situations, we are obliged to share customer data with government authorities.

The parties that receive access to your data may only use it to provide you with a service on behalf of Eco Concept Group BV, unless they are responsible for obtaining and protecting your data. We never sell your data to third parties and we do not pass on personal data to parties in countries outside the European Union.

How do we protect your personal data? We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of your personal data. In this way we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are checked regularly. When data is provided to third parties that process personal data on our behalf, we have agreed with them that they will also optimally protect that personal data. If you have the impression that your data is not properly secured or there are indications of abuse, please contact info@madeoutof.com.

View, modify or delete personal data You have the right to inspect your personal data, the right to request correction, limitation or deletion of your personal data and you can also request the transfer of your data. You can also object to the use of your data. If you have given permission for the processing of your data, you can withdraw this permission at any time. You can send your request regarding the exercise of these rights to info@madeoutof.com. To ensure that a request is from you, we will verify your identity. If you have a complaint about the way in which we process your personal data, it is possible to submit it to the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.